PURPOSE 
Deliver the GuestFirst principles by providing service that is friendly, 
helpful, clean and fast. Maintain a Facility that is clean, safe, and in good 
repair. Support a Film Experience that is comfortable, distraction-free, and 
picture perfect. Support our Mission to provide our guests with the best 
possible out-of-home entertainment experience. 
ESSENTIAL FUNCTIONS 
Each associate is hired for their ability to be cross-trained in the areas 
listed below. While all associates may be considered for cross-training some may 
be assigned duties in one of the areas below at management’s discretion. 
General responsibilities include but are not limited to: 
* Assist with other Film Crew functions and perform other duties as 
directed. 
* Maintain regular personal attendance for all scheduled shifts to ensure 
timely performance of duties. 
* Uphold AMC’s Business Practice Standards and ensure compliance with 
company programs. 
 
The essential functions of a Box Office Cashier include but are not limited to: 
* Complete ticket purchase transactions by greeting each guest, identifying 
what tickets the guests request, reading a computer screen and operating a 
keyboard or dispensing manual tickets, completing a credit card transaction or 
collecting cash and making change accurately, completing a MovieWatcher 
transaction, and thanking the guest. 
* Keep box office clean and well organized, and ensure the security of all 
box office cash and tickets. 
* Update box office signage, complete various reports as needed, and 
distribute guest surveys as needed. 
* Direct business calls to – or take messages for – members of 
management in a professional manner. 
* Maintain proper level of change in cash drawers with assistance of 
managers and operations coordinators. 
* Enforce the movie ratings system to keep underage guests from purchasing 
tickets to films that are restricted to adult audiences only. 
* Distribute, ensure proper working order of, and understand how to operate 
Assisted Moviegoing Equipment. 
* Answer guest questions courteously and accurately or quickly direct them 
to the appropriate resource. 
 
The essential functions of an Usher include but are not limited to: 
* Clean and maintain the exterior and interior areas of the theatre 
including auditoriums, restrooms, and lobbies. Also control access to the 
theatre and the auditoriums, and assist guests throughout their visit by 
providing direction and answering questions. 
* Control access to theatre at ticket drop box by greeting each guest, 
reading information on the ticket, tearing tickets, directing guests to correct 
auditoriums, and depositing tickets in ticket drop box. 
* Ensure picture perfect presentations and enforcement of the Silence Is 
Golden program through auditorium evaluations. Frequent monitoring of 
auditoriums for picture and sound quality, temperature, lighting levels, 
audience behavior, and film piracy. 
* An expanded list of essential functions for the Usher position is 
available upon request from theatre management. 
 
The essential functions of a Concessionist include but are not limited to: 
* Sell food and beverage items that meet the Food and Beverage standards of 
fresh, appetizing, and properly prepared to theatre guests. Maintain the 
cleanliness of the concession area. Since most concession sales occur fifteen 
minutes immediately prior to the start of a movie, concessionists must move 
quickly while delivering the GuestFirst principles of friendly, helpful, clean, 
and fast. 
* Greet guests, assemble food orders, suggestive sell/upsell, operate 
point-of-sale terminals, make change accurately, and thank guests. 
* Transport bags of raw popcorn, cans or boxes of seasoning oil, syrup 
boxes, buckets of ice, and other stock. 
* An expanded list of essential functions for the Concessionist position is 
available upon request from theatre management. 
 
SKILL REQUIREMENTS 
* Excellent guest service skills 
* Standing, walking, lifting, twisting, and bending on a frequent basis 
* Ability to present a calm demeanor that deters others from engaging in 
disruptive conduct, while encouraging a positive interaction with guests 
* Ability to work effectively with supervisors and co-workers 
* Ability to work with minimal supervision 
* Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit 
into dumpster or trash compactor) 
* Expanded lists of skill requirements for the Usher and Concessionist 
position are available upon request from theatre management. 
 
A list containing the TOOLS USED, MACHINES USED, and ENVIRONMENT are available 
upon request from theatre management. 
 
UNIFORM 
Red crew polo shirt, navy pants, crew nametag